Plans change. Here is how cancellations, rescheduling and refunds work, in plain words. Last updated: 10 November 2026.
| Situation | What happens |
|---|---|
| Cancel before the engineer starts travelling | Free. Any amount paid is refunded in full. |
| Cancel after the engineer starts travelling | The ₹199 visiting charge may apply. |
| Reschedule before the engineer starts travelling | Free, to any available slot. |
| Engineer visits and you decline the quote | You pay only the ₹199 visiting charge. |
| You cancel after approving a quote | Labour for work already done, and parts ordered specially for your device, may be charged. |
| QUICKZY cancels or is late beyond the slot | No charge, and a full refund of anything paid. |
You can cancel any booking in the QUICKZY app or by calling the care desk. Cancellation is free until the engineer starts travelling to you. After that, the ₹199 visiting charge may apply, because the engineer has set aside the slot and is on the way.
You can move your visit to another available slot free of charge before the engineer starts travelling. Late changes are handled as a cancellation.
After the 40-point check, you receive an itemised quote. If you choose not to go ahead, you pay only the ₹199 visiting charge.
Once you approve a quote, we may order parts specific to your device. If you cancel after that, the cost of special-order parts and any labour already completed may be charged. Board-level lab work cancelled midway is charged only for work done.
Approved refunds go back to your original payment method, usually within 5 to 7 working days, depending on your bank or payment provider.
Repairs carry a 3-month warranty on parts and labour. Warranty does not cover new physical damage, liquid damage or tampering after the repair.
For any cancellation or refund question, call +91 9604203083 or email info@quickzy.net with your booking ID.
+91 9604203083, 9 am to 9 pm, all days.
Chat with the care desk for quick answers.
info@quickzy.net. We reply within one working day.
Yes, until the engineer starts travelling to you.
Yes. Approved refunds go to your original payment method, usually within 5 to 7 working days.
You pay only the ₹199 visiting charge.
Yes, free of charge before the engineer starts travelling.
There is no charge and anything paid is refunded in full.
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